Privacy Policy

Clann Credo

Last Updated: June 2026

General

This is the privacy notice of Clann Credo ("our", "we", "us"). Clann Credo is a Community Loan Finance organisation. It provides loans to community organisations, charities and social enterprises. This privacy notice outlines how personal data is collected, used, and protected in connection with interactions with Clann Credo facilities and services.

The purpose of this notice is to inform you of the personal data relating to you that we collect when you visit our website https://www.clanncredo.ie/ and to help you to understand how this data is used, including disclosures to third parties.

Clann Credo complies with the requirements of the General Data Protection Regulation (“the GDPR”) and relevant Irish legislation, namely, the Data Protection Acts, 1988 – 2018 to protect your personal data related to the use of this website. For the purposes of our electronic direct marketing activities, we also comply with the provisions of the ePrivacy Regulations (SI 336/2011).

If you have any questions about this notice or how we handle your personal data, please contact our Data Protection Officer at:

Email: DPO@clanncredo.ie

Data Controller

Clann Credo is the Data Controller of all personal data that is collected and used about you in connection with your interactions with us.

We are committed to protecting the privacy of all individuals whose personal data we process and to maintaining compliance with all applicable data protection legislation.

Collection and Use of Personal Data

Clann Credo may process the following information regarding you:

• information you give us by filling in forms on our website or by corresponding with us. It may include your name, job title, company name, address, e-mail address and phone number.
• information about you with regard to each of your visits to our site we may automatically collect:

• technical information, including the internet protocol (“IP”) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
• information about your visit, including the full uniform resource locators (“URL”) clickstream to, through and from our site (including date and time); information you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page

• information we may receive from other sources if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site.

Using Your Personal Data

Clann Credo may use your personal data for the following purposes:

• to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us
• to provide you with information about other products and services we offer that are similar to those that you have already availed of or enquired about
• to provide you, or permit selected third parties to provide you, with information about products or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail) with information about products and services similar to those for which you are currently a customer or which you may have previously shown an interest in. If you are a new user, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have actively consented to this by ticking the box saying that you are willing for third parties to receive your information
• to notify you about changes to our service
• to ensure that content from our site is presented in the most effective manner for you and for your computer
• to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
• to improve our site to ensure that content is presented in the most effective manner for you and for your computer
• to allow you to participate in interactive features of our service, when you choose to do so
• as part of our efforts to keep our site safe and secure
• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you
• to make suggestions and recommendations to you and other users of our site that may interest you or them

Information we receive from other sources

We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Lawful Bases

Our processing of your personal data is carried out on one or more of the following lawful bases:

• Processing is necessary for the performance of a contract or pre-contractual steps at your request
• Processing is necessary for compliance with a legal obligation
• Processing is necessary for the legitimate interests pursued by Clann Credo
• You have given consent for specific optional processing

Security of Your Personal Data

We implement appropriate technical and organisational measures to ensure the security of your personal data. These include access controls, encryption, secure storage solutions, and regular reviews of security procedures.

Where third-party service providers are used, we ensure that appropriate data protection agreements are in place.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or to comply with legal obligations. When data is no longer needed, it is securely deleted or anonymised in accordance with our Data Retention & Destruction Policy.

Transfer of Personal Data Abroad

Where personal data is transferred outside the European Economic Area (EEA), we ensure that adequate safeguards are in place, such as the use of Standard Contractual Clauses or reliance on adequacy decisions issued by the European Commission.

Children

This website is not intended for use by children, and we do not knowingly collect data relating to children. If you are under 16, please ensure that you have a parent or guardian’s permission before providing Clann Credo with any personal data. If you provide us with personal data, we will assume that you are over 16 and that you understand the terms of this Privacy Notice, unless you inform us otherwise.

Your Rights

Individuals, referred to in GDPR as Data Subjects, have certain legal rights concerning their personal data and the manner in which it is processed by Clann Credo. These include:

• The right to access personal data held about you
• The right to request rectification of inaccurate or incomplete data
• The right to request erasure of your data in certain circumstances
• The right to restrict processing in certain situations
• The right to data portability
• The right to object to processing, particularly where based on legitimate interests
• The right to object to automated decision-making, including profiling

It should be noted that none of these rights are absolute and the ability to exercise your rights will be considered on a case-by-case basis.

To exercise any of your rights, please contact the Data Protection Officer either by email DPO@clanncredo.ie or in writing to:

Clann Credo CLG,
Irish Social Finance Centre,
10 Grattan Crescent,
Inchicore,
Dublin,
IRELAND
D08 R240

If you are not satisfied with our response, you have the right to lodge a complaint with the Data Protection Commission at www.dataprotection.ie.

Cookies

Our website uses cookies to improve your experience and to help us understand how you interact with our content. For strictly necessary cookies, no consent is required. Consent will be requested before setting any non-essential cookies, such as those used for analytics or marketing. You can manage your cookie preferences at any time through the Cookie Settings link on our site.

For further details on how we use cookies, please see our Cookie Policy.

Third-Party Websites

Our website may include links to third-party websites, plug-ins and applications. This privacy notice does not apply to third-party websites connected by links on our website. We cannot provide any guarantees as to how these third parties handle your personal data. We recommend that you read the privacy notices of these services prior to using them.

Jurisdiction and Governing Law

This Privacy Notice is governed by the laws of Ireland. Any disputes arising in relation to this notice shall be subject to the exclusive jurisdiction of the Irish courts.

Change to this Privacy Notice

We review this privacy notice regularly and will update it where necessary. The most recent version will always be available via the website. This notice was last updated in June 2026.

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